Your feedback

Your views are very important to us. If you are a client of Frettens and your matter has completed, please take a few moments to complete this survey. Fields marked with * must be completed.

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Making an appointment

Did you feel that you were able to see your legal advisor(s) as often as you required? Excellent Good Fair Poor

Did your appointments start on time? Excellent Good Fair Poor

How do you rate the Reception Team when you arrived at the office? Excellent Good Fair Poor

How satisfied were you with the manner in which your appointments were arranged? Excellent Good Fair Poor

How do you rate the way in which your calls were handled? Excellent Good Fair Poor

Please comment

Your legal advisor(s)

How good was the advisor’s explanation of the work required and timescales? Excellent Good Fair Poor

Were you satisfied with the explanation of the costs? Excellent Good Fair Poor

When speaking with you, did you find the language used by your advisor straight forward? Excellent Good Fair Poor

In writing, did you find the communication from your advisor easy to understand? Excellent Good Fair Poor

Were you kept sufficiently informed about how your case was progressing? Excellent Good Fair Poor

How approachable, friendly and pleasant did you find your advisor to deal with? Excellent Good Fair Poor

If your advisor was unavailable, how well were your calls dealt with by others in the team? Excellent Good Fair Poor

Please comment

Your impressions of the firm

Do you believe our service represents good value for money? Excellent Good Fair Poor

How do you rate our office location and facilities? Excellent Good Fair Poor

If you visited our website, what were your impressions? Excellent Good Fair Poor

How do you rate our overall service to you? Excellent Good Fair Poor

Would you choose us to represent you in the future on another matter? Yes No Possibly

Would you recommend us to friends, family or colleagues? Yes No Possibly

Please comment

What made you choose Frettens over other firms of solicitors

Our other services

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Frettens LLP: The Saxon Centre, Christchurch, Dorset BH23 1PZ, Tel: 01202 499255 © Frettens LLP. All Rights Reserved. Registration number: OC318659.
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