Client Enquiries Advisor

Main purposes of role

To handle all initial enquiries and quotation requests for the Residential Conveyancing, Family and Wills & Tax teams, always maintaining a pro-active and professional attitude.

Main Tasks and Responsibilities (not an exhaustive list)

• Deal with initial 30 min free consultation enquiries via email or telephone or website, accurately collecting client information, carrying out conflict checks where necessary and arranging appointments with Fee Earners.
• Be the first point of contact for potential conveyancing clients, preparing quotations for Residential Conveyancing matters.
• Accurately record enquirer details, maintain records and statistical information as required whilst complying with GDPR legislation.
• Follow up with clients on submitted quotations, making any amendments and re-submitting where required
• Upon acceptance of quotation, liaising with Residential Conveyancing transferring all information accurately for subsequent onboarding process.
• Dealing with website enquiries and forwarding on to the relevant teams
• Use the case management system effectively to achieve maximum efficiency
• Attend training sessions internally and externally when required

What is it like to work at Frettens?

We are committed to creating the best possible working environment for our team.

Trust, communication, flexibility and progression are at the heart of everything we do. For that reason, they feature heavily every time we ask the team what they love about working at Frettens.

We asked James Hammersley who joined us in 2022 as a Partner in our Wills & Tax team what he thinks the best things about Frettens are in the video below:

Want to grow with us?

We’ve grown by 60% in the last three years and our team have grown with us, with numerous promotions and qualifications along the way.

We have a clear and exciting vision of where we want to go in the next few years and we want the right people to become part of that.

Everyone has regular career progression reviews and a personalised plan. Tell us where you want to go and we will help you get there.

Digital

“Without brilliant IT our brilliant staff can’t be brilliant.”  Matthew Fretten

We invest heavily in IT to make our teams lives easier and allow them to work more efficiently.

Tens of thousands of people use our website and read our articles every month which leads to an abundance of varied work from across the country. 

Job Specification

A full job specification can be downloaded here.

Salary and Benefits

Salary is negotiable dependent on experience. Frettens offer a wide range of benefits.

Apply

To apply for this position please email your CV with a covering letter to Catharine Snow, Operations Manager.