Help

Further Information About Our Use of Cookies

To control which cookies are set, click Settings

"Essential" cookies let you move around the website and use essential features like secure areas and online billing. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.

NameDescriptionExpiration
ApacheThis cookie is set to provide a unique identification of the User and is passed back to the server with each subsequent request. The cookie allows us to distinguish between requests from multiple Users vs. multiple requests from the same User. The information is used by many features of the Content Management System as well as the systems responsible for protecting the website from abuse (e.g. a Denial of Service attack).one "session" (i.e. until the browser is closed)
cookie_option_shownThis cookie controls whether the "privacy options" tab has been shown to the User. The tab appears only once per session on the first page that the User lands on.one "session" (i.e. until the browser is closed)
privacy_preferenceThis cookie is set to record the fact that a User has opted to disable cookies.1 year from set/update.
privacy_cookie_statusThis cookie is set to record the fact that a User has opted to enable cookies.1 year from set/update.
cms_deviceThis cookie detects what type of device is being used so that the user experience can be tailored accordingly. 6 months from set/update.
NameDescription
_fbp, frUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
lastExternalReferrer, lastExternalReferrerTimeDetects how the user reached the website by registering their last URL-address.

Ruler 

Name Description Expiration
__racnt Set by Ruler Analytics to identify unique visitors and track which marketing source brought them to the site. Updated with each page view to attribute enquiries and conversions to the correct marketing channel. More information from Ruler Analytics. Up to 3 years
__rasesh Set by Ruler Analytics to store a unique session identifier, used to associate a visitor's activity across pages within a visit. More information from Ruler Analytics. Up to 2 years
__rafm, __rasel*, __racplx*, __ratel* Set by Ruler Analytics to power dynamic telephone number replacement. Each cookie stores information about the visitor's marketing source, the phone number pool assigned to that source, and the page elements to be replaced. This allows calls made through the website to be attributed to the marketing channel that drove the visit. More information from Ruler Analytics. Session

We use Google Analytics 4 to understand how visitors use our website. It sets first-party cookies that assign each browser a randomly generated client ID, so that we can measure visits, sessions and the general performance of the site. This client ID does not tell us your name or contact details, but it is treated as personal data under UK data protection law and is only set with your consent. For more information see Google's Privacy & Terms.

Name Description Expiration
_ga Set by Google Analytics 4 to distinguish users by assigning a randomly generated client ID. Used to calculate visitor, session and campaign data. 2 years (browsers commonly cap first-party cookies at around 13 months, so the effective lifespan is often shorter)
_ga_<container-id> Set by Google Analytics 4 to persist session state for this property, so that page views within a single visit are grouped into one session. 2 years (similarly capped in practice)
_gid Set by Google Analytics 4 to distinguish users on a daily basis by assigning a randomly generated client ID. Used to measure engagement time and session data. Present on some configurations only. 24 hours
_gat_gtag_<id>, _dc_gtm_<GTM-id> Set by Google to throttle the rate at which requests are made. Present on some configurations only. 1 minute

Please see Zoho cookie policy for more details.

Cookie name and detailsTTLPurposeDomainIf JS API (.salesiq.domain())enabled
"zld"+<@lsid@>+"state"5 minsThis cookie stores the minimization and maximization state of an embed on the website.xyz.domain.comdomain.com
"zld"+<@lsid@>+"dragpos"5 minsThis cookie stores the position of the embed on the websitexyz.domain.comdomain.com
<@screenname@>+"-"+"_zldp"2 yearsThis cookie identifies the unique visitors for the websitexyz.domain.comdomain.com
<@screenname@>+"-"+"_zldt"1 dayThis cookie identifies unique visits for a visitor in the websitexyz.domain.comdomain.com
<@screenname@>+"-"+"_siqid"2 yearsThis cookie helps you track users across all domainsxyz.domain.comdomain.com
<@screenname@>+"-"+"_uuid"2 yearsThis cookie provides user id needed in REST API to get the data of the current user.xyz.domain.comdomain.com
isiframeenabled1 dayThis cookie is set when the Live Chat feature is disabled by proactive chats/trigger/JSAPIxyz.domain.comdomain.com
"gdpr_"+<@screenname@>+"__donottrack"1 monthThis cookie stores the GDPR consent from the visitor - enable/disable trackingxyz.domain.comdomain.com
"gdpr_"+<@screenname@>+"_trackingconfig"1 monthThis cookie stores the GDPR consent configured in the SalesIQ portalxyz.domain.comdomain.com
"zld"+<@lsid@>+"Article_"+<@article_id@>1 dayThe cookie stores if an article is liked or not by the visitorxyz.domain.comdomain.com
<@screenname@>+"-"+"mc_cid"1 dayThis cookie tracks Mailchimp details about the visitor via campaign id & member email's unique idxyz.domain.comdomain.com
<@screenname@>+"-"+"mc_eid"1 dayThis cookie tracks Mailchimp details about the visitor via unique id & member email's unique idxyz.domain.comdomain.com
"JSESSIONID"When the browsing session endsThis cookie is generated by servlet containers like Tomcat and used for session management for the HTTP protocolsalesiq.zohopublic.
com
salesiq.zohopublic.
com
"LS_CSRF_TOKEN"When the browsing session endsThis cookie is used for security purposes in order to avoid Cross-Site Request Forgery, (CSRF) for the AJAX calls made by the visitorsalesiq.zohopublic.
com
salesiq.zohopublic.
com
e3de1f7d42(random checksum)When the browsing session endsThis cookie is used for internal load balancing of SalesIQ serverssalesiq.zohopublic.
com
salesiq.zohopublic.
com
"shopifyat_"+<@lsid@>UndefinedUsed in the Shopify app to authenticate the SalesIQ API requestsalesiq.zoho.comNot Applicable
"fbpgsr_"+<@lsid@>UndefinedUsed in the Facebook app to authenticate the SalesIQ API requestsalesiq.zoho.comNot Applicable
_zldvfp6 monthsUsed to identify visitors referred from email campaignsxyz.domain.comNot Applicable
uesign1 monthThis cookie is used to manage the security of the applications.salesiq.zoho.comNot Applicable
NameDescription
CRMCSRWe use Zoho CRM (Customer Relationship Management) to store customer information. When you enter your details into one of our website's forms the data is sent securely to Zoho.
 
home