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Making an appointment

Did you feel that you were able to see your legal advisor(s) as often as you required?

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Did your appointments start on time?

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How do you rate the Reception Team when you arrived at the office?

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How satisfied were you with the manner in which your appointments were arranged?

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How do you rate the way in which your calls were handled?

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How do you rate the way in which your calls were handled?

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Further comments Please give any further comments

Your legal advisor(s)

How good was the advisor’s explanation of the work required and timescales?

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Were you satisfied with the explanation of the costs?

Excellent Good Fair Poor

When speaking with you, did you find the language used by your advisor straight forward?

Excellent Good Fair Poor

In writing, did you find the communication from your advisor easy to understand?

Excellent Good Fair Poor

Were you kept sufficiently informed about how your case was progressing?

Excellent Good Fair Poor

How approachable, friendly and pleasant did you find your advisor to deal with?

Excellent Good Fair Poor

If your advisor was unavailable, how well were your calls dealt with by others in the team?

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Further comments Please give any further comments

Your impressions of the firm

Do you believe our service represents good value for money?

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How do you rate our office location and facilities?

Excellent Good Fair Poor

If you visited our website, what were your impressions?

Excellent Good Fair Poor

How do you rate our overall service to you?

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Would you choose us to represent you in the future on another matter?

Yes No Possibly

Would you recommend us to friends, family or colleagues?

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Further comments Please give any further comments

What made you choose Frettens over other firms of solicitors Please suggest why you would choose us

Our other services

Frettens offers the following services. Please tick any areas on which you would like more information?

Buying / selling a business Business contracts Commercial property Debt recovery Dispute resolution Disputed wills Divorce & Children Employment Estate administration Injury claims Residential property Tax Planning Trust administration Wills

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