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Visiting our offices during the COVID-19 pandemic

Our offices are open to the public, with some safety restrictions in place.

In order to keep our team and clients comfortable, and safe, we ask that the following guidelines are followed.

If you are unsure of any of the following, or have any questions at all, please don’t hesitate to call us on 01202 499 255. One of our team will be more than happy to help.

To see all of our published advice and articles related to coronavirus, click here.

Essential visits only

Many of our team are working from home, and the vast majority of matters can be dealt with remotely, either over the phone or by video call.

By prior appointment

Where a face to face meeting is essential, they must be by appointment only. Please do not turn up at our offices without an appointment, as unfortunately we will not be able to safely accommodate you and the person you want to see may be working remotely.

Face to face meetings

The Firm is committed to ensuring the health, safety and welfare of its employees and clients. We welcome the opportunity to meet with our clients face to face, but the current Coronavirus pandemic requires a variation on our usual practices.

You are attending the offices of Frettens LLP on the understanding that none of the following applies to you:

  • Recent onset of any of the following symptoms:
    • a new continuous cough;
    • a high temperature; or
    • a loss of, or change in, your normal sense of taste or smell (anosmia).
  • You have tested positive for COVID-19 or are self-isolating or shielding.

Appointment times

Please ensure you arrive at the arranged time for your appointment. This is to ensure we can manage the flow of visitors into our offices


Please ensure only those people required for the meeting attend the office. We are not able to accommodate additional persons and will have to request that they wait outside.

Social distancing

Wherever possible, please always follow social distancing guidance maintaining two metres between yourself and others whilst attending the offices.

Hand washing and hygiene

Please sanitise your hands upon arrival using the hand sanitiser provided in reception and meeting rooms.

Face coverings

From 27th January, in line with government guidance, it will not be mandatory for visitors to wear a facemask in our offices.

However, in advance of meeting, we may ask you to do so.

Until this date, visitors should still be wearing a face mask.

Signing documents

If the purpose of your meeting is to sign documents, please can you bring your own pen.

Pens will be available for you to use, but we cannot guarantee that those pens will be free from the virus. Where clients do use our pens, we are more than happy that they then take those pens home with them.

Client feedback

We are living in strange times, and as a firm we are trying to work within the guidelines but still offer the same full service that our clients have enjoyed up this time. We will adapt out policies in line with the government’s guidance as it changes. We may not always get the balance correct and would welcome any feedback you might want to offer, particularly where it might help improve our levels of service.

Coronavirus advice for businesses and individuals

We are publishing as much useful and up-to date information as we can for our clients. All articles, downloads and factsheets relating specifically to coronavirus / COVID-19 are provided in the links below.

We will try to update and share this information as quickly as possible.

To see all of our published advice and articles related to coronavirus, click here.

Ask us

If you have any questions regarding the situation, please do not hesitate to pick up the phone. Government guidelines are changing daily and we will continue to do our best to continue to offer uninterrupted service levels while protecting our clients, staff and the wider public.

Christchurch Office: 01202 499255

Ringwood Office: 01425 610100

Thank you for your understanding.