In this article, Trainee Solicitor, Chelsea Jeffs outlines everything you need to know about non-molestation orders.
Your Terms and Conditions are vital to your business and can provide you with the necessary legal protection needed in the event that a customer makes a claim against you in relation to the goods and/or services you are providing. It can be a daunting task trying to decide what you need in a set of terms and conditions, but these should include provisions such as (but not limited to) price, delivery, the process to be followed for returns and refunds, a complaints procedure and a clause limiting your liability where possible.
If you are running your business online, you should also consider placing access to a Website Policy on your home web page. This policy states the terms on which visitors are permitted to use the features of the website and guards against the misuse of the website in any way, such as for example, the visitor downloading Trojans or viruses. Of equal importance is a Privacy Policy. This should likewise be readily available for visitors to read on your website and relates to the collection, storage and use of non-sensitive personal data where you ask the visitor or customer to fill in an online application form for the purpose of placing their order. This would explain what information your business collects and how that information is used. Finally, you should also consider having on your website a Cookie Policy. Due to changes in the law, if you use cookies through your website, you must notify visitors.
Karen Edwards, Commercial Solicitor, says "A detailed set of policies (including terms and conditions) is essential. This can include how enquiries will be dealt with, how you intend to treat your customers, your complaints policy and ensuring that the customer knows their statutory rights. Data and privacy is important to your customers as they need to be reassured that their private details, including contact details, credit card numbers etc. are safe in your hands and that their details will not be passed on to other companies. Ensure that it is clear that you or your company follows all guidelines that the law demands.”
Having someone with the expertise to help with legal jargon can make running your online business easier. Remember that the consumer has more rights in law than you have as a supplier, so make sure you get things right first time.
For a free initial meeting please call 01202 499255 and Karen or a member of her team will be happy to discuss any questions you may have.